Regrettably, a student may be dismissed if any of these circumstances occur:

• Failure to pay tuition on time
• Persistent absences, late arrivals or late pickup from lessons
• Uncooperative attitude
• Failure to follow practice as instructed
• Lack of progress due to insufficient practice or unfulfilled requirements
• Disregard for the conduct policy
• Destruction of property

The lesson will begin to wrap up 5 minutes before the lesson slot ends, to allow time for final practice instructions and to transition to the next student. We try very hard to stay on time, but if one student’s lesson runs over, we will begin and end the next lesson late as well, to give each student his or her full lesson time. If you need to leave on time – or early – please let us know so that we can honor your need.

Lessons cancelled by you: If you are unable to attend a lesson and you inform us in advance, we will use your lesson time to plan for you, and will create and email an extra progress update, and/or send an extra assignment or accompaniment recording for practice. You could also call during the missed lesson time to chat about the student’s progress. There will be no make ups given for lessons missed by students due to conflicts in activities, family vacations, or illness. If you give us advance notice of your absence you will miss the benefit of the private lesson but will still receive our attention during that time block.

Lessons cancelled by us: When lessons are cancelled by the studio, due to weather or teacher illness, you will be given a lesson credit on your next month of tuition. 

If we need to cancel a lesson on short notice, we will refer to the contact information listed on your registration form. Every attempt will be made to reach you or the student. 

In case of inclement weather, the studio does not close in conjunction with any particular school district’s decision. The status of whether lessons will be held will be sent by email by noon of the lesson day . If the studio is closed you will be given a lesson credit. In some cases the studio may be open but an individual teacher may not be able to come in; in this situation you will be contacted individually by the teacher and given a lesson credit to use at another time. If the studio is open but you opt not to attend the lesson, the option for a Facetime or Skype lesson is open during the student’s normal lesson slot, or the teacher can create and email a short video assignment.

Drop off time is within 5 minutes of the lesson. Do not drop the student before this time without prior approval.

Pick-up time is within 5 min. after the lesson ends – without prior approval.

The studio is not responsible for the safety of children who arrive early or are picked up late.

Students may not use the studio facilities without prior approval except for their scheduled lessons or studio events.

A student’s family members or friends may wait in the lobby during the student’s lesson time provided that they act responsibly or are supervised by a responsible adult.

Our primary concern is the welfare and safety of our students, as well as that of our teachers and studio equipment. For this reason, we may use visible, closed circuit security cameras. This system may record every aspect of the activities in the teaching rooms. The video obtained from this system will not be used for any purposes other than safety concerns. Under no circumstances will the videotape be shown to third parties without the consent of parents or pursuant to a court order.